Shipping

Our standard shipping costs are as follows :                   

            Total Purchase Cost       Shipping Cost
             Less than $500                 $10 New Zealand,   $26 International airmail - $50 International Courier

             $500 or greater                 Free within New Zealand, $26 International airmail - $50 International Courier

We aim to dispatch all orders within 24 hours of you placing it. Delivery using Courier Post should take between 1 - 2 working days, anywhere in New Zealand. 

We also offer click and collect from our store option.

 

Returns (New Zealand customers only)

PLEASE NOTE WE DO NOT ALLOW RETURNS FROM OVERSEAS CUSTOMERS - no refunds, exchanges or credit will be issued to overseas customers

Returning an item is easy and can be done any time within 5 days of receiving your goods or if collecting in-store 7 days from order being placed. You must email Papillon at web@papillonclothing.co.nz notifying us with your request for a return within the 5 days.

If you decide to return any item it must reach us in its original unworn state, unwashed, with the original tags still attached. All goods must be returned to us using a tracking courier delivery service. 

Papillon will accept no responsibility for the loss of returned goods. All returns should be sent to :                                

                                    Papillon
                                    Shop 5, 3/11 Joll Road
                                    Havelock North

Goods received by Papillon not in the conditions above will be returned to you. On receipt of the returned item(s) we will issue a refund (excluding shipping costs) to you using your original purchase method, or an exchange for the same item in a different size if available. Please indicate your requirements when emailing us. 

Delivery costs and any other costs that may occur will not be refunded. 

Only full priced items can be returned, no refunds, exchanges or credit will be issued against on sale items. We will send you an email to confirm your refund, which will be processed within 5 –10 working days of receipt of the returned item.

If after 10 working days you have not received an email from us, call on (06) 877 0355 or email at dale@papillonclothing.co.nz with your tracking number reference so that we can investigate further.